At Bornleather London, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return your items under the following conditions:

1. Return Period

You may return any unused items within 15 days of receiving your order.

2. Return Conditions

To be eligible for a return:

• Items must be unused and in the original packaging.
• All tags and labels must be intact.
• You must provide proof of purchase (e.g., order number, receipt).

3. How to Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Email Address] to request a return authorization.
2. Pack Your Item: Securely package your item, including all original tags and packaging.
3. Send It Back: Use a trackable shipping service or purchase shipping insurance to ensure your return is received safely. The return shipping costs are your responsibility unless the item is defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.

5. Non-returnable Items

Please note that the following items are non-returnable:

• Customized or personalized items
• Gift cards
• Sale items (unless faulty)